Terms & Conditions

Welcome to Twenty Three. This website is operated by Twenty Three, registered in the United Arab Emirates. Throughout the site, the terms “we”, “us”, and “our” refer to Twenty Three.

By accessing or using our website www.twentythree.ae and the services provided through it, you agree to comply with and be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use our Website.

1. Use of the Website

  • You must be at least 18 years old to use our Website and make purchases.

  • You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.

  • You agree not to use our Website for any unlawful or unauthorized purpose.

2. Products and Orders

  • Our products, including flowers, plants, chocolates, and gift items, are subject to availability and may vary depending on seasonal stock.

  • By placing an order, you are offering to purchase a product subject to our acceptance. We reserve the right to refuse or cancel any order for reasons including errors in pricing, product availability, or suspected fraudulent activity.

  • In the event a product is unavailable, we may substitute it with a similar product of equal or greater value unless you specify otherwise.

3. Pricing and Payment

  • All prices are listed in AED and include applicable VAT unless stated otherwise. Prices are subject to change without prior notice.

  • Full payment is required at the time of placing your order.

  • We accept major credit/debit card payments through our secure payment gateway. By providing payment information, you confirm that you are authorized to use the chosen payment method.

4. Intellectual Property

  • All content on our Website—including text, images, graphics, designs, and logos—is the property of Twenty Three and is protected by copyright, trademark, and other intellectual property laws.

  • You may not copy, use, or distribute any content without our prior written permission.

5. User Content

  • You may have the opportunity to submit reviews, comments, photos, or other content (“User Content”).

  • By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display your content for promotional and other business purposes.

  • You agree not to post content that is unlawful, offensive, defamatory, or infringes on any third-party rights.

6. Limitation of Liability

  • We are not responsible for any damages, losses, or liabilities resulting from your use of our Website or any products purchased from it.

  • To the fullest extent permitted by law, Twenty Three will not be liable for any indirect, incidental, or consequential damages.

7. Indemnification

You agree to indemnify and hold Twenty Three, its employees, and affiliates harmless from any claims, liabilities, damages, and expenses arising from your use of our Website or your violation of these Terms.

8. Termination

We may suspend or terminate your access to our Website at any time without notice for any reason, including violation of these Terms.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

10. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our Website, and continued use of the Website after such changes constitutes your acceptance of the new Terms.

11. Contact Us

For any questions or concerns regarding these Terms & Conditions, you may contact us:

📧 23@twentythree.ae
📞 +971 50 329 8023