Privacy Policy

Please read this Privacy Policy carefully to understand how we collect, use, and protect your information. We value your trust and are committed to protecting your personal and delivery information. We will not share your information with anyone except as described in this Policy.

By visiting www.twentythree.ae, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not use or access our Website.

This Privacy Policy describes how Twenty Three Flowers (registered in the United Arab Emirates) collects, uses, and shares personal information when you use our Website and related services. It applies to all information collected through the Website, social media channels, and any other services we provide.

1. Information We Collect

When you interact with our Website, we may collect the following types of information:

Personal Information
Your name, email address, phone number, delivery and billing addresses, and any other details you provide during checkout or through inquiries.

Payment Information
We may collect payment card details when you make a purchase. These details are not stored on our servers. They are securely transmitted to and processed by our trusted payment gateway partners.

Usage Information
Details about how you use our Website, such as pages visited, products viewed, time spent, and interactions with our features.

Device & Log Information
Automatically collected data such as your IP address, browser type, device type, operating system, access times, and referring URLs.

2. How We Use Your Information

We use the collected information for:

  • Order Fulfillment – To process and deliver your orders.

  • Customer Support – To respond to your inquiries and resolve any issues.

  • Marketing – With your consent, to send promotional offers, updates, and special deals. You can opt-out anytime.

  • Service Improvement – To understand usage trends, improve our Website, and enhance our services.

  • Legal Compliance – To meet applicable laws and protect our rights.

3. Sharing of Information

We may share your personal information in the following situations:

  • Service Providers – With trusted partners who assist us in order processing, payments, delivery, marketing, and website hosting.

  • Legal Requirements – When required by law or in response to lawful requests from authorities.

  • Business Transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

4. Your Choices

  • Access & Update – You can view or update your personal information by logging into your account.

  • Marketing Communications – You can opt-out of promotional messages by following the instructions in our emails or contacting us directly.

  • Cookies – You can manage your cookie preferences through your browser settings.

5. Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6. Children’s Privacy

Our Website is not intended for individuals under 18 years old. We do not knowingly collect personal information from children.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time without prior notice. Please review it periodically to stay informed of any changes.

Acknowledgement
By using our Website, you consent to our collection, use, and sharing of your information as described in this Privacy Policy. This Policy forms part of and is subject to our Terms & Conditions.

For any questions, please contact us at:
📧 23@twentythree.ae