Shipping & Delivery Policy
At Twenty Three, we are committed to delivering fresh, beautiful arrangements across the UAE with care and efficiency. This policy explains our delivery coverage, timelines, and requirements.
1. Delivery Coverage
We deliver across all Emirates in the UAE.
-
Al Ain – Same-day delivery available for orders placed before 8:00 PM.
-
Outside Al Ain – Same-day delivery available for orders placed before 10:00 AM.
-
Orders placed after this time will be delivered the next day.
2. Delivery Times
-
Same-Day Delivery – Available as per the cut-off times listed above.
-
Scheduled Delivery – You may select a preferred delivery date during checkout.
-
Peak Seasons – During busy occasions (Eid, Mother’s Day, etc.), we recommend ordering early to secure your preferred delivery slot.
3. Delivery Charges
-
Delivery fees are calculated at checkout based on the location.
-
Free delivery may be offered during special promotions or for orders above a minimum spend, as specified on our website.
4. Delivery Process
-
All orders are hand-prepared by our florists to ensure freshness and quality.
-
The recipient should be available at the delivery address during the scheduled time.
-
If the recipient is unavailable, our team will contact you to arrange redelivery or pickup (extra charges may apply).
5. Address Accuracy
Please ensure that the delivery address, contact number, and recipient details are accurate. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.
6. Order Tracking
You will receive a confirmation once your order is confirmed and dispatched. For updates, you can contact our Customer Support team.
7. Contact Us
For any questions or special delivery requests:
📧 23@twentythree.ae
📞 +971 50 239 8023